Cancellation & Refund Policy
At Hotfile Premium Store, we strive to provide a smooth and reliable experience to our customers.
As we offer digital subscription-based services, all purchases are processed instantly and delivered electronically. Therefore, cancellation after successful processing may not always be possible.
Refunds may be considered under the following conditions:
- If a transaction is completed but the service is not delivered.
- If there is a technical issue preventing access to the service.
- In case of duplicate or incorrect transactions.
All refund requests must be reported to our support team within 24 hours of the transaction. Our team will review the request and take an appropriate decision.
Please note:
- Refunds are not applicable for successfully delivered and accessed services.
- Delays caused due to external service providers or user-side issues are not eligible for refunds.
We are committed to resolving any issues promptly and ensuring customer satisfaction